The National Civil Registration Authority (NCRA), together with Constrat Systems (SL), has trained staff of the ID Production Team ahead of the launch and production of Securitised and Multi-Purpose Biometric Identity Cards.
This event took place at the Sierra Palms Resort, Aberdeen Beach, Freetown. The training targeted front-line staff that will be attending directly to customers.
This training forms part of the Authority’s effort to improve staff readiness for employee-customer relations and to create a positive energy mindset of staff in dealing with customers during and after service delivery.
In his opening remarks, the Director General of the NCRA; Mohamed Mubashir Massaquoi, said the conduct of the training is timely as staff will be expected to interact well with people from different backgrounds and walks of life. “After this training, staff are expected to display a positive and respectful approach towards customers coming for ID cards and other services.” Said DG Massaquoi
Staff were also admonished to be good ambassadors of the Authority as their approaches towards customers will leave a lasting impression on the minds of customers about the level of professionalism of NCRA staff.
“People have waited for far too long for National ID Cards, and as a responsible government, we are about to deliver on our promise to the people of Sierra Leone. Lots of resources have been put into the processes and various stages to make sure that these Securitised and multi-purpose biometric ID cards become a reality,” DG Massaquoi informed the meeting.
“And we are hopeful for a successful implementation of the ID Production and Issuance. So, as colleagues, all I ask of you is the utmost display of the highest level of honesty and integrity; represent the Authority responsibly and perform your duties to a reasonably acceptable standard.” He furthered.
The Director General encouraged staff to observe due diligence on their part as he is also lobbying for staff welfare after the official launch on 30th January 2023. “I am strongly putting a case across to the government on your behalf for housing and medical allowances. With your support, I am hopeful they will be approved, so let us give our best.” Mr. Massaquoi added
DG Massaquoi, however, emphasized that he will not compromise the lackadaisical attitude of any staff as necessary disciplinary measures will be instituted against any staff found wanting.
Deputy Director of Identity management Mohamed Konuwa said that staff customers’ issues may unavoidably arise, but he admonished staff to always channel customers’ concerns to their supervisor for onward communication with top management. “Whatever that has to do with the modification of a customer’s data, only the NCRA can effect changes to them. So always refer them to visit the headquarters for the necessary procedures.” Mr. Konuwa stated.
He furthered that a platform is being created to enable customers to apply for changes without not necessarily coming to Freetown. This, according to the Deputy Director of ID management, will save time and money on the part of the customers.
Practical training sessions were conducted by Agnes King and Mohamed S. Kamara of the Human Resource Directorate.
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