Ocotber 22, 2021
The National Social Security and Insurance Trust, (NASSIT) on Tuesday 26th October 2021, organized a Customer Service Mobile Clinic at the Shelmingo Roundabout in Bo, Southern Sierra Leone.
Launching the Clinic, the Director General, Mohamed Fuaad Daboh, described the event as epoch-making that demonstrated the changes his administration had brought to NASSIT. He intimated the gathering that the Mobile Service Clinic was a ‘ONE STOP SHOP’ borne out of the desire to bring the scheme closer to its members, adding that NASSIT was desirous of making its services accessible to all and sundry.
Mohamed Fuaad Daboh went on to say that three Clinics had been set at Shelmingo, Clock Tower Roundabout and the Bo Central Police Division respectively, where NASSIT staff and equipment were deployed from the 19th to the 23rd October, 2021.
According to the Director General, the exercise aimed at de-formalizing the customer service centre by providing services to the customers in their communities, expanding coverage by encouraging employees and employers to register and contribute regularly to the scheme so as to guarantee them a comfortable future after retirement, enabling the Trust obtain feedback for policy formulation, and providing the general public with opportunity to know their rights, responsibilities and benefits under the Scheme.
Speaking on the successes of his administration, the Director General noted that as a customer-oriented institution, his management had redirected the focus of the institution to the core business of operations and the payment of benefit and as a result the following, among others, had been achieved: the establishment of an effective pigeon-hole system to monitor benefit claims processing; the introduction of the Customer Birthday Wish Programme which recognizes customers on their birthdays; the introduction of PROJECT 54+ with the primary mandate of interfacing with customers from both the public and private sectors in order to ensure that their data is up-to-date before they apply for their retirement benefits; the telephone hotlines for customers which are available via both Orange and Africell networks; and visibility on all media platforms, such as WhatsApp, Facebook, Twitter, YouTube, Instagram, thereby enabling customers to easily and conveniently access services in the comfort of their homes.
“In other to have an effective messaging in the Scheme processes and procedures and to raise adequate knowledge on the Scheme, my administration has introduced a sectorial approach to public education. Since 2020, we have engaged members of the Republic of Sierra Leone Armed Forces, the Sierra Leone Police and now the Sierra Leone Teachers’ Union”, he emphasized .
Concluding, the Director General encouraged members of the Scheme to continually update their records whenever their circumstances changed saying, “It is your responsibility to ensure that your records are correct and up to date”.